Every year, organizations spend billions of dollars procuring systems based on a promise of making them more efficient, more cost effective, and more compliant with regulatory requirements. Maintenance management systems are licensed to improve reliability and capacity. Similarly, supply chain systems are procured in an effort to reduce inventory costs and shorten cycle times, and safety and compliance systems are purchased in order to reduce injuries, provide employees with better information, and to streamline compliance requirements. Also, financial systems are licensed to improve financial control and improve reporting.

Delivering on the original promise of your business case is iStrat Support Service's focus. Where we’re brought into an implementation project that is actively trying to get their systems into production, iStrat can conduct reviews of the implementation effort, and work with you to refocus the effort on the business processes they’re intended to support. For customers that are struggling with systems already in production, iStrat works to realign the systems with the business requirements, and minimize the support needs going forward.

Customer Objectives:
iStrat Support Services is dedicated to making a tangible difference for the customers we serve. Based in London, Ar iStrat specializes in providing customers with an integrated, enterprise-wide approach to meeting their information systems needs.

First and foremost, our operations and efforts are founded on sound business ethics and integrity – we strive to make a tangible effort for the customers we serve. Our corporate objective is “Customer for Life” - we have been able to achieve this by exceeding our customers’ expectations, and working proactively to deliver solutions to their business and technology issues.

Partnership Objectives:
iStrat partners with a select group of Technology Partners and Complementary Solution Providers to develop the solutions upon which our customers have come to rely. Our partners are industry leaders who share iStrat’s sense of business ethics and responsibility to our customers, employees, and community.

Employee Objectives:
iStrat takes a similar philosophy with our employees – employee satisfaction and growth are two of our cornerstones, minimizing or eliminating turn-over, and making a commitment to employees as they make a commitment to iStrat. Our philosophy is that no one person ever accomplishes much in isolation, but rather it’s the team that ultimately makes the difference. As we add personnel, we look for those ‘quality’ resources, and not simply numbers that will boost billings. Candidates are carefully screened during the hiring process. From there, we partner resources with established members of our team in a mentor / protégé relationship to accelerate their growth and value-add to our customers.

Community Objectives:
iStrat dedicates a portion of our resources annually to supporting charitable organizations, providing free business and technical consulting support, thereby assisting them in delivering on their mission, and supporting the communities in which we operate.