In a League of Its Own By Jon Surmacz
Major League Baseball used CRM to succeed with a venture that many thought would strike out.

Mark Cuban: Managing By E-Mail By Tom Steinert-Threlkeld
Mark Cuban has advice for CEOs about using electronic communications. The billionaire serial entreprenuer manages his businesses, his social relationships and even his press interviews by e-mail.

Consultants – The Key to The Virtual Enterprise By Gabriel Fuchs
Our IT department, writes Gabriel Fuchs, seems to be doing a good job of supporting the consultancy industry. This means they can be up-to-date with whatever they want and have someone else do the actual work. For a price.

Towards an Effective IT Strategy By Sourabh Hajela
IT strategies fail for many reasons, but with some thought and planning they don't have to, writes CIO Update columnist Sourabh Hajela of Start Smart.

8-Steps to Get PPM Off the Ground By Jeff Monteforte
Project portfolio management is a complicated, intra-departmental process but, by hitting a few well-defined goal posts along the way it is manageable.

SOX and CIO Accountability By Walter Scott
Who's guarding the chickens? It may be that the fox is already in the henhouse.

5 Tips for Successful Strategic Planning By APQC
Successful strategic planning starts with five sensible steps.

What is Business Process Management? By Paige Leavitt
The term business process management has been used in a number of varying contexts, from both a technology and a change management perspective. And the varied and large number of definitions provided by vendors, consultants, and practitioners offer little help in establishing a simple, common meaning. But hiding behind the many descriptive (or alternately, self-serving) definitions of business process management is an important approach to work flow that many organizations are taking very seriously.