San Diego, August 13, 2003 -- iStrat Support Services Inc., a leader in implementing integrated enterprise information solutions, today announced the availability of a new Customer Support Program for license-holders of Indus’ PassPort™ and EMPAC™ products. Terry Beguhn, Vice President of Operations, said “we think organizations need to be asking themselves if they’re getting good value from their existing Vendor Support Agreements. We think we know the answer and that is why we are announcing a new value-add service, one which we believe will be of interest to a large part of our audience. This new service will take Customer Support to a new level, and provide incremental and immediate support where you need it, when you need it, and how you need it. Our Customer Support Program (CSP) offers a new means of resolving customer support issues, one which our customers can use to drive down production support costs, improve response times, and reduce end user frustrations. With iStrat’s CSP, end users have ready access to some of the most experienced resources available to resolve problems rapidly and allow your personnel to get back to doing what they do best: the business of their company.”

Dick Harlow, Account Manager for the Northwestern region of the United States, said “iStrat continues to strive for excellence in our service offerings. We intend to be proactive in providing solutions to our customers' needs, with quality and cost constantly in mind. We are listening to our customers, and we understand that the answer is in simplifying the applications they use, communicating product knowledge throughout their organizations, and providing a cost effective means of migrating towards future technology. We are dedicated to helping them in this quest. If organizations are having a difficult time justifying the payment of on-going maintenance costs, or if they need occasional but immediate support, we encourage them to contact us for additional information, or look at the details of this offering on our website under Services > Production Support > Customer Support.”

iStrat Support Services is a London, Arkansas based company specializing in providing customers with an integrated, enterprise-wide approach to meeting their business process and information systems requirements. iStrat provides business process and information systems staffing and consulting solutions, helping their customers focus on core business needs, and use IT as a competitive advantage to excel in their markets. iStrat combines an in-depth understanding of their customers business with a full range of integrated services, emphasizing alignment of the technology to the needs of the business.