San Diego, November 6, 2003 -- iStrat Support Services Inc., a leader in implementing integrated enterprise information strategies, today announced the availability of a service that will facilitate existing customers of Indus’ PassPort™ and EMPAC™ products to optimize their existing investments.  Terry Beguhn, iStrat Vice President of Operations and Chief Operating Officer, said “Organizations are making significant investments in their ERP and EAM systems, and they are obviously interested in maximizing the return on that investment.  The issue is that we often encounter a variety of obstacles which preclude customers from realizing the benefits that they are entitled to, and which were identified in the original business case.  Some of the conditions that tend to limit the achievable ROI / ROA include functionality in the systems that remain underutilized, inconsistent or erroneous data, or systems functionality that isn’t well understood within the end user community.  To help each client receive greater value from their considerable investment, we are expanding our production support offerings to address this gap.  Our staff has years of real-world experience, and can help guide our customers to achieve measurable returns on their existing investments.  In essence, we want to help drive our customer’s performance to the next level."

Recognizing the realities of ROI and ROA achievement, iStrat Support has expanded its customer services support offering to include the following elements:

P       Materials Forecasting Process Training

P       Resolving Data Issues in a Production Environment

P       Getting Back to Baseline

P       Getting Customizations under Control

P       Improving Interface Performance / Resolving Reconciliation Issues

P       Streamlining On-Going Production Training

P       Improving Reliability / Reducing Outage Durations

P       Using your EAM / ERP to Reduce Inventory

P       Using your EAM / ERP to Reduce Material Costs

P       Leveraging the Full Extent of Functionality

P       Business Process Convergence

P       Converging Business

iStrat Support’s team of skilled and experienced experts can assist existing customers of the PassPort and EMPAC Systems in optimizing their previous investment, staging support efforts to meet their particular needs and objectives, and deliver increased benefits to their bottom line in very short timeframes. 

iStrat continues to strive for excellence in our service offerings.  We intend to be proactive in providing solutions to our customers' needs, with quality and cost constantly in mind.  We are listening to our customers, and we understand that the answer is in simplifying the applications they use, communicating product knowledge throughout their organizations, and providing a cost effective means of migrating towards future technology.  We are dedicated to helping them in this quest.  For those organizations that seek to improve their ROI/ROA on their existing ERP/EAM investment, we encourage them to contact us for additional information, or look at the details of this offering on our website under Services > Production Support > ROI/ROA Optimization.