A great deal of research has been conducted on the topic of system’s implementation. Many books and articles have been written about various implementation strategies. At the same time, little notice has been paid to what an appropriate Production Support Organization should look like or how to fine tune the Organization once the system is in production.

Once in production, the challenge shifts to one of keeping the production systems in line with changes to the business environment. The initial system configuration is established to meet a particular set of business requirements that were adapted to meet a particular set of business processes. Over time, those business requirements and processes slowly evolve, and at some point the systems begin to represent what you’re business requirements and processes used to be, rather than what they are today.

iStrat’s Production Support Work Shop can be held at your facility, or scheduled as part of a management retreat in a city of your choosing. There is typically a lead time of one to two months advance notice for scheduling purposes, but call for near term availability and pricing. The iStrat approach focuses on initiating knowledge transfer to internal resources, thereby positioning their personnel for greater success in implementing business or technology change. Our compressed work shop can deliver an immediate ROI to your bottom line. With iStrat’s Production Support Work Shop, you’ll get not only the traditional ‘what to do’, but also the ‘how to do it’.

Some of the topics covered in the iStrat Production Support Work Shop includes the following:

P Executive Sponsorship;
P Warranties and Customer Support;
P Continuous Process Improvement;
P Education and Training;
P Help Desk and Field User Support;
P Issues Management;
P Quality Assurance Testing;
P Technical Support;
P Web and Computer Based Training;
P Customizations;
P Configuration Management;
P Patch Support; and
P Major Release Upgrades.