Recognizing the realities of ROI and ROA achievement, iStrat Support has expanded its customer services support offering to include the following elements:

• Materials Forecasting Process Training – this training includes process and product training regarding Stock Model; Material Usage and Forecast; Usage History by Usage Type; Inventory Value by Commodity and Catalog ID; Order Parameter Analysis; Stock Out Analysis; Stock Out Analysis Detail; Material Planning Worksheet; Catalog Forecast Data; and Restocking/Pool Analysis Data.
• Resolving Data Issues in a Production Environment – this support includes data clean-up, archival, or even reordering the data hierarchy to reflect your business, and covers equipment, work orders, PM schedules, inventories, material requisitions, purchase orders, invoices, etc. We can also provide support for data validation and verification, as well as report writing.
• Getting Back to Baseline – iStrat’s support offering in this area helps guide customers in methods and procedures for moving their systems back to baseline in a controlled, business case fashion, protecting or restoring your product warrantees, and ensuring that only those customizations required to support the business remain. Also included are tools for identifying customizations easily, and ensuring that all deviations from baseline code are captured in the analysis.
• Getting Customizations under Control – iStrat’s offering in this area addresses the nuances of Configuration Control Management, and the implementation of processes to ensure that future customizations are implemented based on a sound business case.
• Improving Interface Performance / Resolving Reconciliation Issues – timing issues relative to interfaces, and points of integration, can wreak havoc on the capture of ROI and ROA. iStrat Support can assist you in identifying the most appropriate points of integration, taking into account the complex, cross-functional nature of the software. We can also assist you in differentiating batch versus real time needs, optimizing the use of valuable CPU capacity.
• Streamlining On-Going Production Training – iStrat can add value to your on-going training needs by streamlining that effort, and ensuring that training is performed on a fit for purpose basis.
• Improving Reliability / Reducing Outage Durations – the combined Process and Technology skill set of iStrat’s resources brings a unique understanding of metrics needed regardless of your industry. We have the metrics, and we know where and when to apply them based on best practice experience in YOUR industry.
• Using your EAM / ERP to Reduce Inventory – through our depth of understanding of the Inventory applications and business processes, iStrat’s resources can assist you in the identification of those materials that are neither heavily used nor critical spares. Through that, we can help you capture millions of dollars in inventory investments, reduce the numbers of warehouses needed, and move more dollars through to your bottom line.
• Using your EAM / ERP to Reduce Material Costs – as in the case of reductions to inventory, iStrat can also show you how to use your EAM or ERP to reduce cycle times, capture economies of scale, and enjoy other benefits through the optimal deployment of your inventory systems.
• Leveraging the Full Extent of Functionality – few customers implement the full range of functionality with their initial implementation. As a follow on action, iStrat Support’s experienced analysts can help you identify additional functions that can be easily deployed in support of capturing even greater benefits.
• Business Process Convergence – many customers implement incrementally across their organization, and either due to mergers and acquisitions or site specific requirements, wind up with different processes and configuration at various sites. Based on the numbers of requests we have received from customers regarding the optimal methods of merging these divergent work flows, iStrat Support is now also offering this service to our customer base.